Implementation of quality systems at businesses. Quality audits. Quality management and improvements.
As a result of the need of companies to hire professionals trained in process management systems to make them more competitive, profitable, productive and sustainable, this syllabus reviews national and international regulatory frameworks in Quality Systems.
Increased global competition, mainly caused by the globalization of markets has led to increased customer expectations regarding quality. Quality has become the decisive factor in the buying process, therefore business strategies should focus towards the implementation of management Systems in order to ensure the quality of products and services offered.
The quality itself has become the basic factor of consumer choice when buying many products and services (companies offering products substantially higher than those of its competitors¿ quality). Therefore companies look for quality management systems that generate greater market penetration, higher productivity and lower costs of manufacturing.
Quality as a competitive differentiator and has been gaining increasing importance in the management of organizations, partly as a result of the oversupply of products and services and the development of habits and growing demands of consumers and users . The effort of each company to maintain and increase their quality levels, gives a role to the continuous improvement of its processes, products and services. Thus, quality systems comprise a set of principles and methods whose business application is considered key in the current environment, regardless of the nature of the activity of the company, its location and its size. Therefore it is of great importance to ensure quality and customer satisfaction.
Aware of this situation, the subject of Quality Management Systems aims to provide an overview of the different techniques and models used in quality management today, which are configured as key elements in the success of the companies in its path of continuous improvement.